jwpub Privacy Policy

1 About This Policy

This Privacy Policy describes how jwpub ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who access the jwpub online casino and sports betting platform at https://jwpub.bet (the "Platform"). It applies to all Filipino players registered on jwpub as well as any visitors browsing the site without an account.

jwpub is committed to protecting the privacy and personal data of every player. Our data practices are aligned with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and are subject to the oversight of the National Privacy Commission (NPC). We also follow applicable guidance issued by PAGCOR in relation to the handling of player information by licensed online gaming operators.

By registering a jwpub account or by continuing to use our Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact our support team to close your account.

2 Data We Collect

jwpub collects personal information from you through several means during your use of the Platform. The categories of data we collect include:

We collect data directly from you when you register, make a deposit or withdrawal, contact support, or participate in a promotion. We also collect certain data automatically through cookies and similar technologies when you visit the Platform (see Section 6 for details).

We do not knowingly collect sensitive personal information beyond what is strictly necessary for identity verification, fraud prevention, and regulatory compliance. We do not collect information about your religion, ethnicity, political views, or health status as part of standard account operations.

3 How We Use Your Data

jwpub uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your jwpub player account, including processing your registration, verifying your identity (KYC), and managing your account settings and preferences.
• Transaction Processing: To process deposits and withdrawal requests via GCash, Maya, BPI, BDO, UnionBank, 7-Eleven, USDT TRC20, and Coins.ph; to maintain accurate financial records; and to resolve payment disputes.
• Gaming Services: To deliver the games and betting products available on the jwpub Platform, to calculate and credit winnings, to apply bonuses and promotional offers, and to maintain game history records.
• Regulatory Compliance: To fulfil our obligations under Philippine law, PAGCOR operating requirements, and applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations — including the reporting of suspicious transactions where legally required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, multi-accounting, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns and implement responsible gaming tools such as deposit limits, loss limits, cooling-off periods, and self-exclusion, in order to protect player welfare.
• Customer Support: To respond to your enquiries, resolve disputes, and improve our support services based on interaction history.
• Marketing Communications: Where you have opted in, to send you personalised promotional offers, bonus notifications, and platform updates via email or SMS. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the performance, content, and user experience of the jwpub Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims involving jwpub where necessary.

4 Legal Basis for Processing

Under the Philippines Data Privacy Act of 2012 and applicable data protection principles, jwpub relies on the following lawful bases for processing your personal data:

• Consent: Where you have given clear, informed consent to the processing — for example, when you opt in to receive marketing communications, or when you agree to this Privacy Policy upon account registration.
• Contractual Necessity: Where processing is necessary to perform the player account agreement between you and jwpub — for example, processing deposits, paying out winnings, and providing access to the games you have requested.
• Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation applicable to jwpub — for example, KYC identity verification, AML reporting, and age verification requirements under PAGCOR regulations.
• Legitimate Interests: Where processing is necessary for the legitimate interests of jwpub, provided those interests are not overridden by your rights and interests — for example, fraud detection, platform security, and improving our gaming services.

Where we rely on consent as the basis for processing, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact our support team at [email protected].

5 Data Sharing & Disclosure

jwpub does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, and other payment service providers require certain personal and financial data to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Philippine financial regulations.
• Game Content Providers: Third-party game studios and software providers whose games are hosted on the jwpub Platform may receive anonymised or pseudonymised data necessary to deliver game services, calculate results, and maintain game integrity.
• Identity Verification Services: Third-party KYC and AML compliance providers may process your identity documents and personal data on our behalf to verify your identity and screen for sanctions or politically exposed person (PEP) status.
• Regulatory Authorities: jwpub may be legally required to disclose player information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or Philippine courts, where required by applicable law or a valid legal order.
• IT and Infrastructure Providers: Cloud hosting, data storage, cybersecurity, and platform maintenance providers who process data on our behalf under binding data processing agreements and who are contractually prohibited from using your data for any other purpose.
• Professional Advisers: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations where disclosure is necessary for the provision of their services to jwpub.

6 Cookies & Tracking Technologies

The jwpub Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small text file stored on your device by your browser when you visit a website.

jwpub uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable you to log in to your account, maintain your session, and navigate the site securely. These cookies cannot be disabled without significantly impairing your use of the Platform.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the jwpub Platform — such as which pages are visited most frequently and whether error messages are received — so that we can improve site performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your language setting, display preferences, and responsible gaming limits, so that you do not need to re-enter them on each visit.
• Marketing Cookies: Where you have consented, these cookies allow us to show you relevant promotional content during your session. We do not use marketing cookies to track you across unrelated third-party websites.

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to access and use certain features of the jwpub Platform, including logging in to your account.

7 Data Retention

jwpub retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations.

Our general data retention periods are as follows:

• Account Data & KYC Documents: Retained for a minimum of 5 years following account closure, in accordance with PAGCOR requirements and Philippine AML regulations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) of the Philippines.
• Gaming Activity Logs: Retained for 2 years from the date of activity, or longer if required for the investigation of a dispute or regulatory inquiry.
• Customer Support Communications: Retained for 2 years from the date of the last interaction.
• Marketing Preference Data: Retained until you withdraw consent or close your account.
• Technical & Log Data: Retained for up to 12 months from the date of collection, unless retained longer for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it can no longer be linked to an identifiable individual.

8 Data Security

jwpub takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, accidental loss, destruction, alteration, or disclosure.

Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the jwpub Platform is protected by 256-bit SSL/TLS encryption.
• Access Controls: Access to personal data is restricted to jwpub staff who have a genuine need to access it for their job function, and is governed by role-based access control policies.
• Two-Factor Authentication (2FA): jwpub supports 2FA for player account logins and for internal staff access to systems containing personal data.
• Data Minimisation: We collect only the minimum amount of personal data necessary for each specific purpose and do not retain data beyond its required retention period.
• Regular Security Audits: Our systems and processes are subject to periodic internal and external security reviews to identify and address vulnerabilities.
• Incident Response: jwpub maintains a documented data breach response procedure. In the event of a data breach that is likely to result in a risk to your rights, we will notify the National Privacy Commission (NPC) and affected players in accordance with NPC breach notification requirements.

9 Your Data Rights

Under the Philippines Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jwpub:

• Right to Be Informed: The right to be informed that your personal data is being collected and processed, and to be provided with clear information about how it is used — which is the purpose of this Privacy Policy.
• Right to Access: The right to request a copy of the personal data that jwpub holds about you, and to receive information about how that data has been processed.
• Right to Rectification: The right to request that inaccurate or incomplete personal data we hold about you be corrected or updated. You can update many of your account details directly through your jwpub account settings.
• Right to Erasure: The right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent. Note that we may be unable to delete data where retention is required by law (e.g., AML and PAGCOR record-keeping obligations).
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time, and in certain other circumstances where processing is based on legitimate interests.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your data rights have been violated. The NPC can be contacted through their official channels at privacy.gov.ph.

To exercise any of the above rights, please contact the jwpub support team at [email protected]. We will respond to all valid data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, and we will notify you of such an extension.

10 Children & Minors

The jwpub Platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR age restriction requirements for online gambling in the Philippines. jwpub does not knowingly collect, store, or process personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from a person under 21 years of age without verified parental consent, we will take immediate steps to delete such data and close the associated account. All funds held in accounts belonging to underage individuals will be subject to a compliance review prior to any release.

11 International Data Transfers

The jwpub Platform primarily serves Filipino players, and the majority of our data processing activities take place within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, KYC verification services, and game software providers — may be located in or operate data centres outside the Philippines.

Where personal data is transferred outside the Philippines, jwpub ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required by the Philippines Data Privacy Act of 2012. Such safeguards may include:

• Standard contractual clauses approved by the National Privacy Commission (NPC)
• Binding corporate rules for intra-group transfers
• Transfers to countries recognised as providing an adequate level of data protection
• Specific contractual protections agreed between jwpub and the third-party recipient

If you would like more information about the specific safeguards in place for international data transfers from jwpub, you may contact our support team at any time.

12 Third-Party Links

The jwpub Platform may contain links to third-party websites or services — for example, links to payment provider platforms such as GCash or Maya to facilitate your transactions. Please be aware that once you leave the jwpub Platform and navigate to a third-party website, this Privacy Policy no longer applies.

jwpub has no control over the privacy practices or content of third-party websites and is not responsible for their privacy policies or data handling practices. We encourage you to review the privacy policy of any third-party website you visit before providing them with your personal information.

13 Updates to This Policy

jwpub reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision is always displayed at the top of this page.

When we make material changes to this Privacy Policy — such as changes to the types of data we collect, how we use it, or who we share it with — we will notify you through one or more of the following means:

• A notification displayed when you next log in to your jwpub account
• An email sent to your registered email address
• A prominent notice on the jwpub homepage or Privacy Policy page

Your continued use of the jwpub Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, please stop using the Platform and contact our support team to close your account.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jwpub handles your personal data, please contact our Data Privacy Team using the details below. Our support agents are available 24/7 and are fluent in both English and Filipino.

If you are not satisfied with our response to a privacy-related request or complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the government body responsible for overseeing compliance with the Data Privacy Act of 2012. The NPC accepts complaints through their official website at privacy.gov.ph.

jwpub takes all privacy complaints seriously and is committed to resolving them in a fair, transparent, and timely manner in accordance with our obligations under Philippine law.